Thank you for choosing BuffsCity Soap! We are committed to providing you with a great shopping experience and timely delivery service. Here are our shipping policies:
1. Processing Time
Once your order is paid, we will process and ship it within 1-2 business days.
In special circumstances or peak periods (such as holidays), processing time may be delayed. We will do our best to ensure timely shipment and will notify you if the order is delayed.
2. Delivery Time
Delivery time varies depending on your location and the delivery method you choose.
Generally, the delivery time for domestic orders is 3-7 business days, and the delivery time for international orders is 7-21 business days, depending on the destination country and region.
Please note that delivery time may be delayed due to certain uncontrollable factors (such as weather, holidays or customs inspections).
3. Delivery Fees
We offer a variety of delivery options, and the shipping fee will be calculated based on your order amount, delivery address, and selected delivery method.
At checkout, you can review and select the delivery method that best suits you.
4. International Shipping
We offer international shipping services to customers worldwide. Please note that shipping costs and times may vary from country to country, and the specific costs and shipping times will be calculated based on the delivery address you enter.
International orders may be subject to local customs policies, and you are responsible for paying all possible duties and taxes.
5. Order Tracking
Once your order is shipped, we will send you a tracking number and related information via email, and you can use this tracking number to check the status of your package at any time.
If you do not receive tracking information or encounter any delivery issues, please feel free to contact our customer service team and we will assist you in resolving the issue.
6. Shipping Issues
If your package is lost or damaged during transportation, please contact our customer service team in a timely manner. We will do our best to assist you in handling such situations and provide you with solutions such as refunds or re-shipments based on the specific circumstances.
7. Notes
Please make sure to provide an accurate delivery address. If the package cannot be delivered due to an incorrect address, you may be required to bear additional costs.
If you have any special delivery requirements, please indicate them when placing the order, and we will try our best to meet your needs.
Thank you for your understanding and support, we will wholeheartedly provide you with better service! If you have any questions, please feel free to contact our customer service team.