Welcome to the Amreican Girl Club FAQ page! We hope to provide you with quick answers through this page. If you have additional questions, please feel free to contact us for further assistance.
- Order-related questions
Q: How can I check the status of my order?
A: Please log in to your account and view the details on the “My Orders” page. If you have any questions, you can contact us through the customer service email.
Q: Can I modify my order after placing it?
A: We cannot change the items or quantity after the order is confirmed, but you can request to cancel the order and place a new order before the order is shipped.
Q: How long will it take for the order to be shipped?
A: Generally, orders will be processed and shipped within 1-3 business days. There may be delays during special events or holidays.
- Payment-related questions
Q: What payment methods do you support?
A: We accept credit cards (Visa, MasterCard, Amreican Express), PayPal and other major payment methods.
Q: Is my payment information secure?
A: Your payment information is securely processed through encryption technology, and we do not store your credit card details.
- Logistics and Delivery
Q: Where do you deliver?
A: We deliver worldwide. The specific shipping cost and delivery time will be displayed at checkout.
Q: How long does delivery take?
A: Domestic orders are expected to arrive in 5-7 working days, and international orders may take 7-14 working days, depending on the destination and logistics company.
Q: How can I track my order?
A: After shipment, you will receive an email with a logistics tracking number, and you can track the order status in real time through the link in the email.
- Return and Exchange Policy
Q: Can I return the product if I am not satisfied with it?
A: Yes, you can apply for a return within 14 days of receiving the product. The product must be unopened, unused and in its original packaging. Please visit our Return Policy for details.
Q: Do I need to pay for shipping when returning the product?
A: If the return is due to quality problems or shipping errors, we will bear the return shipping costs; in other cases, the return shipping costs must be borne by you.
- Products and Inventory
Q: Are your products quality guaranteed?
A: Yes, our products are strictly quality tested. If you receive a defective product, please contact us as soon as possible.
Q: Some products are out of stock, what should I do?
A: Out of stock products may be restocked regularly. It is recommended that you follow our website or subscribe to email notifications to get the restock information as soon as possible.
- Account and Privacy
Q: I forgot my password, how can I reset it?
A: Please click the “Forgot Password” link on the login page, enter your registered email address, and we will send a password reset link to your email address.
Q: Will my personal information be leaked?
A: No. We strictly abide by the Privacy Policy to protect your personal information.
If the above answers do not solve your questions, please contact us through the Contact Us page. We are happy to help you!